Mystery shopping in retail: Preventing underage play
15 January 2026, at 16:00 CET
A WLA/Digital RG Webinar
Join us for a rich Webinar on Retail Mystery Shopping!
WLA and DigitalRG are bringing together Responsible Gaming leaders for a focused webinar exploring the power of mystery shopping in retail. Discover how lotteries use this essential tool to measure, understand, and enhance the way their games are sold.
Gain real-world insights into how retailers comply with age-restriction laws and responsible gambling protocols, ensuring integrity and player protection at every point of sale.
This session will dive into how leading lotteries set their mystery shopping targets, revealing the strategy, compliance goals, and performance outcomes that drive their approach.
